What's new on moin.ai

moin.ai news feed and changelog.

New
September 30, 2021

✅ IP Allowlist: selected access to the moinAI Hub

An allowlist, formerly known as a whitelist, is a list of e.g. IP addresses or domains that are explicitly allowed to have access to a certain service. An allowlist is the opposite of a blocklist, which is intended to block or restrict access.

The idea behind an allowlist is quite simple: everything that is not on the allowlist is also not allowed.

In case of moinAI, companies can use an allowlist to ensure that employees only have access to the moinAI Hub from the company network or via VPN.

If an Allowlist in relation to the moinAI Hub is of interest to your company, please contact the moinAI CSM team.

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New
August 18, 2021

📊 Intent Stats: How do the different Intents perform?

You can now find out about this by clicking on the intent view. There you will find an individual analytics section for each intent.

We remember – there are performance-oriented answers, where the click on a link counts as reaching a goal. And there are rating-oriented answers, which usually serve an informative purpose and therefore conclude with a rating question.

At a glance

What is there to analyse in feedback-oriented responses?

  • Relevance: How often is the intent requested?
        • Trend: How has the intent developed in the last 12 weeks?
  • Evaluation: Has the intent been helpful? (🟢= 👍, 🔴= 👎)
        • Trend: How have the ratings developed in the last 12 weeks?

For intents that are performance-oriented, the view looks similar. Only the lower area regarding the ratings is missing, as these intents do not contain a rating question.

What do the stats help with?

✅ They give you a quick and interesting overview of the performance of the different intents that the chatbot serves.

✅ Thanks to the trend detection, you can quickly recognise any fluctuations and act accordingly, e.g. if negative ratings accumulate.

✅ You directly notice a growth in requests for a certain intents. Apparently the relevance of the intent is growing - here it could possibly be worthwhile to expand the intent and enrich it with further elements in order to help users even better.

💡 There are many more actions and possibilities that you can conclude from the stats. Our recommendation: Be creative and try things out. You can see how your changes perform in the stats at any time.

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New
August 03, 2021

🔎 The new conversation view: Conversational Insights at a glance

Analyse the conversations of your chatbot even faster and easier.

In the new conversation view, you have the respective intents of the conversations as well as user ratings or the achievement of goals at a glance! This way, you can see exactly which intents occurred, how satisfied a user was with a conversation or which intents suggested by the Dreaming-Feature would have been suitable.

By clicking on the buttons, you can filter the conversations of the selected day as you need them. In addition, there are now dividers in the direct conversation view so that you can see the topics even when scrolling quickly.

Just click your way through. If you have any questions or feedback, you can always contact the moinAI CSM team.

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New
June 25, 2021

💬 The new preview: Testing teasers

As already announced, the new preview has another feature ready: the teaser preview!

If the moinAI chatbot is played out on the website, a teaser including a welcome message and so-called action buttons can be created. The teaser can be configured for each individual sub-page in order to greet the user appropriately for the particular context and to directly offer appropriate assistance. By the way, this has been proven to increase click-through rates and engagement!

How does the teaser preview work?

  • On the left-hand side, you can configure both the teaser message and the action buttons.
  • Type in the teaser message of your choice (if you don't want a teaser message, you can leave the field blank).
  • Select the action buttons you want:
      • There is the default action button "Ask a question", whose goal is to start a conversation with users. Apart from that, intent-based action buttons can be selected.
  • By clicking on the plus or minus symbol, you can add or delete action buttons.

Integrate teaser

Once you have created the teaser of your choice, click on "Teaser integration" to generate the appropriate code. This code can then be integrated into the desired sub-page.

Our tip: Try and test different teasers on different subpages to increase user engagement and the number of conversations. With the teaser preview, this is now easier than ever. Enjoy! 🦾

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New
June 17, 2021

▶️ The new preview: Testing new content even easier

The preview in the moinAI Hub offers the possibility to test content without having to publish it in advance. Now the preview shines in new splendour and offers some new options that we would like to introduce to you!

How to test an intent in the preview

To display the intent of your choice, you can of course still enter a matching question in the widget. However, you can now also select the topic in the sidebar. Click on the "play symbol" (▶️) and the intent will automatically start in the widget.

Restarting the conversation

To restart the conversation, you can click on the restart button. The content in the widget is then reloaded so the welcome message appears when you open it.

In addition to the new way of trying out intents, the updated preview also offers the possibility of testing new teasers and directly generating the appropriate code for the teaser of choice. You can find out how this works in the next post. 🔜

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New
May 17, 2021

🔐 2-factor authentication: for added security

Thanks to the new 2-factor authentication, there is now even more security regarding the login to the moinAI Hub.

2-factor authentication – what is that?

2-factor authentication allows you to log in to the Hub using two factors. One factor is the classic user data, i.e. username and password. The second factor is access to the user's mails.

In other words, in order to log in, a user name and password must be entered on the one hand, and on the other hand a code that is sent to the corresponding user by e-mail when he or she attempts to log in.

Would you like to activate 2-factor authentication for your Hub login?

Then please contact the Customer Access Team!

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